Whether or not Susan Caplin is the voice artist behind Amazon's Alexa has not been confirmed officially by the company.

Amazon has been working for months on a major AI upgrade to its Alexa digital assistant.

The planned update to voice assistant Alexa is bogged down with problems including latency, which requires "significant ...

Menu navigation and playback control were instantaneous, as was using Alexa via the remote-based microphone. Amazon Fire TV ...