What actually develops agents, Nick Schlekeway writes, is daily reps, real accountability and someone who cares enough to tell them the truth before the market does. A decade of building one of ...

Contact center managers face an array of challenges as they establish and implement agent training programs, including budget, resources, time and training expertise. Modern contact centers encounter ...

JACKSONVILLE, Fla.--(BUSINESS WIRE)--Paysafe (NYSE: PSFE), a leading payments platform, today announced the expansion of its U.S. Agent Recruitment Program, opening applications to early career ...

Contiki designs trips for the 18-35-year-old traveller. Contiki launched its new online learning program for travel agents, ContikiU, to give travel agents the tools they need to work with the next ...

AI transforms training. AI is reshaping customer service training by helping agents develop problem-solving skills and emotional intelligence through realistic, adaptive learning environments. Agent ...

Law360 (February 23, 2026, 10:01 PM EST) -- An ex-U.S. Immigration and Customs Enforcement attorney testified before a Senate committee Monday that he recently resigned so he could blow the whistle on ...