ATLANTA — An 81-year-old Alpharetta woman avoided financial disaster after spending hours on the phone with criminals she thought were Amazon customer support employees. Channel 2 consumer adviser ...

PITTSBURGH (KDKA) — A local woman is issuing a warning about a new potential scam involving Amazon. The scam involves an Amazon shopper and someone who she thought was a customer service ...

There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky accent who demands a credit card on the spot when you call a fake ...

When shopping on Amazon, issues with orders are not uncommon. Based on more than a decade of experience, I've learned that Amazon's automated help, accessible online or through the Amazon App, ...

While speaking with a good friend Steve recently, he shared how frustrating it is to reach a human being for help with your needs at giant retailer Amazon. Sometimes it's just a question about an ...

If you frequently shop on Amazon or use their various services, you may find yourself in a situation where you need assistance but it’s not entirely clear how to reach out to their customer service ...

Former reps reveal what they say happened at the other end of the phone. — -- More and more disgruntled customers are posting personal horror stories online about their interactions with customer ...