American Airlines plans to lay off 656 employees in its customer support department as it consolidates into one team. In total, 335 employees in Phoenix and another 321 in Dallas-Fort Worth who are ...

(Gray News) - American Airlines said it’s slashing jobs in the Dallas-Fort Worth and Phoenix areas in an effort to streamline its customer service. Worker Adjustment & Retraining Notification Act ...

In the high-stress arena of air travel, where delayed or canceled flights can leave passengers marooned in terminals and tethered to lengthy customer service calls, American Airlines' strategy to cut ...

If you run into an issue when catching a flight, it can be reassuring to have the time and the attention of both customer service and gate agents. But American Airlines appears to be changing the ...

(NNPA Newswire) – American Airlines continues to suffer a string of customer service problems, including severe charges of racial discrimination, sparking worldwide condemnation and a rethinking of ...

American Airlines, one of the world’s largest and most prestigious carriers, has opened applications for flight attendant positions. The airline is seeking individuals who can set high standards of in ...