Some of your clients are going to end up angry, either because of a breach of responsibility on your end or because of a misunderstanding. In rare cases, clients may be irrationally angry – projecting ...

It's an inevitability in any business; you can't please every customer and, eventually, someone will get upset. But what matters is how you deal with their expectations and come to a common solution.

These days, few advisors become enthused when told a client is on the phone. Bull or bear, they know their going to be growled at, charged, trampled and for sure feel bitten. In just the last few days ...

An angry customer started complaining about work that had already been agreed on, turning a routine job into a tense ...

Opinions expressed by Entrepreneur contributors are their own. Here’s the bad news: an angry customer is breathing down your neck or tearing you up over the phone, shooting daggers at you via e-mail.