Global BPO provider Sutherland Global Services (SGS) has been thrust into controversy after an employee at its Kingston, Jamaica, office was implicated in a ticket fraud scheme that inflicted ...

MANILA, Philippines — A network of employees of business processing outsourcing (BPO) has asked the Department of Labor and Employment (DOLE) to investigate BPO companies that allegedly violated the ...

The case involving a Tata Consultancy Services (TCS)-linked BPO in Nashik has unfolded rapidly over the past few weeks, with multiple complaints, arrests, and parallel probes. The probe follows ...

This article delves into the complex TCS Nashik case involving allegations of sexual harassment, religious coercion, and ...

A WORKERS’ ASSOCIATION representing business process outsourcing (BPO) employees filed a petition on Wednesday seeking a ...

MANILA, Philippines — Two days before Labor Day, a network of business process outsourcing (BPO) employees has asked the ...

Staff churn is an ongoing challenge across the business process outsourcing (BPO) industry, especially in call centres where long shifts and constant performance pressure are part of daily operations.