In business relationships, strategic silence often proves more valuable than constant conversation. Learning when to listen rather than speak can transform client relationships and build lasting trust ...

In my opinion, it would be difficult to find a business leader who doesn’t at least give lip service to focus on the customer. In reality, their operational frameworks might be bursting with systems ...

The artifacts of intentional culture guide our client relationships and are the foundation of building an ever-growing book of business—even in challenging times. The Fast Company Executive Board is a ...

TaxDome polled 353 businesses across the U.S. for its inaugural 2025 Niche Business Accounting Report and found that companies earning over $1 million are twice as likely to hire a niche accountant, ...

This voice experience is generated by AI. Learn more. This voice experience is generated by AI. Learn more. Retaining misaligned or energy-draining clients is detrimental, actively draining resources.

The recent Brown Brothers Harriman Private Business Owners Survey has generated lots of buzz in our circles. One statistic that stood out to me was that 91% of business owners want their companies to ...

Your book of business is like a bathtub. Water comes in from the facet and goes out via the drain. When considering your book of clients, new clients are added, directly or indirectly, but mostly from ...

After 12+ years in SEO, selling to hundreds of clients – from small businesses to global brands – I’ve learned what works ...

An open letter to Chicago's business community: In considering whether to continue your relationship with a law firm, or to retain a new firm to represent your business, the recent White House ...

Business owners aren’t wired to push customers away, but some customers cause more trouble than they’re worth. Here’s how to maximize the return of value in the aftermath of cutting ties with a toxic ...

Consulting experts say these three important steps can help you get more repeat business. Lately, as layoffs escalate and finding new jobs gets harder, a growing number of people are launching their ...