Opinions expressed by Entrepreneur contributors are their own. A constant push and pull goes on in the world of small business and entrepreneurship: Do you set and work “business” hours, or do you ...

A former colleague of mine runs a multi-location dental group that thrives on new patient inquiries. As they scaled, they found that they were starting to miss important calls, especially during lunch ...

With a virtual (or remote) receptionist and answering service, business calls are either made directly to a new business number or forwarded to your provider of choice, where they are answered by a ...

A few quarters back, I was advising a SaaS logistics company that was drowning in inbound calls. Most of it was routine: “Is this feature on my subscription plan?”, “How do I reset my login?”. But ...

A few years ago, I was working with a mid-size restaurant group that had grown fast: six locations, steady traffic, and a solid reputation. But the call handling? It was chaos. Hosts were juggling ...