Why businesses are turning to unified ITSM platforms to standardize change management and maintain continuous compliance through automation.

The financial service industry is based on seamless operation, data security, and quality customer service. In particular, information technology service management requires extremely sophisticated ...

The concept of information technology service management (ITSM) has been around for many years. ITSM has evolved from a reactive incident management approach to a more proactive end-to-end ecosystem ...

IT service management, or ITSM, is a term "that refers to implementing, managing and delivering quality services in the best possible way to meet the need of [and add] value to a business." To better ...

Business is increasingly reliant on information technology. This has led to the development of the IT service management (ITSM) solutions market aimed at delivering IT management capabilities to help ...

Study reveals the top initiative for ITSM technology is automation and enterprise integration; helping to reduce the time spent on manual, repetitive tasks at the IT service desk. COLUMBUS, ...

Integrated ITSM and HRSD systems are pivotal for modern HR transformation. This article explores how integrating these systems enhances HR processes, service delivery, and operational efficiency while ...

Simplified Incident Management for SAP: Drag-and-drop features and seamless ITSM workflows with tools like ServiceNow and Jira, including backlinks to original SAP events for detailed analysis. The ...

The modern organization is dependent on its information technology (IT) infrastructure. If core IT systems and services are unavailable for just a few moments, chaos may ensue. Your IT team is ...

Ganesh Seetharaman is a managing director at Deloitte Consulting LLP. He leads Deloitte’s Technology Resiliency market offering and is recognized for delivering innovative solutions for his clients, ...

Digital transformation is now a top priority for banks: As noted by a recent BDO survey, 32 percent of financial firms are focused on more effective change management, while 36 percent say their focus ...

Ok, I hope this is the right venue.<BR><BR>I'm currently trying to bring in some ITIL best practices in my organization, including problem management and change management but I'm at odds with the ...