One such powerful tool that has gained significant traction is the live chat box. This real-time communication platform has ...

NICE CXone’s contact center software offers strong flexibility in features and channels. Choose from digital-only, voice-only ...

Microsoft Teams' new chat and channels experience introduces a unified way of catching up with all of your organization.

From access control to data retention, if you are trying implement a new enterprise collaboration or internal chat platform, ...

Tired of the AI buzz? Discover the latest contact center trends that have nothing to do with artificial intelligence or ...

Seamless Video Messaging Taking a step towards richer communication, Google Chat now allows users to send and receive video messages. Similar to video messaging features on other platforms ...

Russia is banning chat platform Discord ... The twist is that the Russian military relies on Discord to coordinate communications, since the military doesn’t have its own platforms in place ...

As the healthcare sector leaned heavily on technology during the COVID-19 pandemic, interpreters reported mixed experiences that raises serious questions about the effectiveness of remote ...

The ban has also renewed a wider debate about how Russia’s bureaucratic machine keeps frustrating the military effort.

Unlike some other platforms ... icon to the left of the type text box in any chat, and choose "Location." WhatsApp helped shape modern communications as we know it, and it continues to roll ...