Today's contact centers are fine-tuned machines, with no penny wasted and every customer interaction optimized. Before founding Zenarate, I led contact centers at large financial institutions. During ...

PALO ALTO, Calif. and DENVER, Jan. 11, 2023 /PRNewswire/ -- Zenarate, the leading Simulation Training solution, today announced AI Coach continues to lead contact center Simulation Training with seven ...

Zenarate AI Coach continues to transform how the world's leading brands in financial services, BPOs, healthcare, travel, technology, and services industries use AI Conversation Simulation to develop ...

A company's heart is often its call center since it provides a first line of defense for customer dissatisfaction, as well as an unparalleled opportunity for cross selling. But building and ...

Zenarate, providers of an artificial intelligence-powered conversation simulation solution, launched Concurrent Chat Simulation in its AI Coach platform. Concurrent Chat Simulation allows contact ...

In the old “unichannel” days, contact center skills assessment consisted of hearing a candidate’s “phone voice” and having them do a typing test. That was it. Today’s omnichannel environment demands a ...