The remaining customer service jobs could take the form of “bot unblockers,” judges and experts or incorporate sales.

There appears to be a recent epidemic of users hijacking companies’ AI-powered customer service bots to turn them into generic AI assistants. The goal is to get the branded bots to do their bidding, ...

If you don’t understand the customer journey, you may as well be selling blind. Luckily, chatbots are helping brands gain a deeper understanding of the customer journey — and take better control of it ...

Intercom, providers of a business messaging platform, today launched Resolution Bot, its second-generation support chatbot that automatically answers customer questions as soon as they start typing.

SmartCustomer reports that poor AI in travel companies leads to misinformation, customer frustration, and unexpected charges, ...

Customers are the heart of businesses, and the best way to set forth unrivaled customer support is using conversational AI. After all, customers communicating with customer support seek genuine ...