Generative artificial intelligence, digital customer service, and conversational user interfaces (CUIs) will transform customer service and support by 2028, according to research firm Gartner's Hype ...

How are AI and remote assistants transforming the future of work in the digital age with AI and remote assistants? In the ...

BURLINGTON, Mass.--(BUSINESS WIRE)--Zappix, a leading provider of AI-powered Digital Engagement Platform, today announced a strategic partnership with Vee24, a leader in transforming digital customer ...

In our modern, connected world, putting the customer first requires a comprehensive digital engagement strategy. Financial institutions, especially midsized and smaller organizations, have a history ...

Digital transformation has improved many processes including operations, business efficiency, research and development, supply chain management, customer service delivery and more across many ...

Glia, a provider of digital customer service solutions, has teamed up with Finastra, a provider of financial software and services, to help financial institutions improve the digital customer ...

The greatest changes in customer experience over the past decade have been in the ways customers interact with brands. The digital customer experience has exponentially evolved over the past decade, ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced that NICE has received the highest scores for Digital Customer Service Center, the newest use case included in the 2022 Gartner ...

SaskTel's Digital Mobile Brand Launches AI-Powered Virtual Agent for Enhanced Digital Customer Engagement Lüm Mobile adopts Alepo's Virtual Agent for all-digital customer experience Replaced old ...

The 2025 Liferay Digital Self-Service Report , conducted in August 2025 via the third-party platform Pollfish, surveyed 1,000 U.S. adults to understand how people navigate online tasks, where friction ...

Nearly 20 years ago, TELUS International was established to provide customer service support for its parent company, a major Canadian telecom company. From its lone site in Manila, the company also ...

GREENVILLE, SOUTH CAROLINA / ACCESS Newswire / September 25, 2025 / Cameron Ashley Building Products (Cameron Ashley), a ...