Digital transformation is something every business owner runs into, whether they’re overhauling old systems, experimenting ...

Forbes contributors publish independent expert analyses and insights. Caroline Castrillon covers career, entrepreneurship and women at work. The term employee empowerment is often considered a ...

Building a customer-centric culture is more than just a strategy; it’s a mindset. At the heart of that mindset is an undeniable truth: Empowered employees create empowered customers. A successful ...

Have I ever told you of that experience I had at one of Ghana’s finest hotels, where the waitress changed a drink we had ordered on her own without going through a dozen supervisors? The story goes ...