Here are the core strategies I’ve used as a founder and CEO to build and maintain an award-winning service at scale — an ...

Securing customers is only one challenging part of being a small business owner. The other part is keeping them–all with the help of a solid customer service strategy. It’s clear that solid customer ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. The current business landscape is competitive and fast-paced. To stand out among the ...

The best customer service is built around what your customers need, feel and think about your brand. Mukesh Mirchandani of Freshworks shares four ways to put customers first in platform design There's ...

Amidst its many challenges, the pandemic has revealed a unique opportunity for customer service organizations. On one hand, it has elevated the importance of customer service to nurture customers to ...

The British Weather is no longer the only 'water-cooler' conversation as poor customer service experiences seem to have created a common bond for many. As service standards decline, is there any hope ...

When training employees, remember that good customer service is not just about resolving problems. It's ensuring that every interaction with customers gives the message that you are ready, willing, ...

Corrections & Clarifications: An earlier version of this story misclassified Chewy.com The company is an online shop. Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand ...

I recently worked a shift in our company’s customer service operation. With the help of two very patient colleagues, I processed tickets and toggled among four software tools (the actual reps use at ...