HOW DO YOU HANDLE customer complaints? Most contractors think they do a good job of resolving them. But when asked, "How do you know?" most owners/ CEOs respond, "I don't!" Research shows that if ...

Unhappy customers can be a dangerous situation for any company because these customers often share their complaints with other people. If a customer lodges a complaint against an employee, manage it ...

How an engineer handles a complaint could be the beginning of a long and profitable relationship. Parker Fluid Control Div. New Britain, Conn. Engineers are often brought into the client-customer ...

Nearly every company receives a complaint from a customer at one point or another. Handling a customer properly is critical to the success of a company. An organization that handles complaints in the ...

Editor’s Note: This article originally appeared on YourSource News (YSN), the official blog of BrandSource parent AVB Inc, and is reprinted with permission from the authors. Let’s face it: Every ...

Each year, defective, faulty, or misused food products cause severe injuries to customers. In some cases, these mishaps also result in product recalls, negative publicity, and a loss of customer ...

We’ve asked industry leaders how they prevent angry customers, handle customer complaints, and turn angry customers into something positive for the business. Nobody likes dealing with angry customers, ...

On February 27, 2024, the California Department of Financial Protection and Innovation (the Department) entered into a public consent order with a company that provides consumer financial services to ...

You can’t please all of the people all of the time, so when you have customers, complaints are almost inevitable. As much as it hurts when someone complains about their business, founders have to take ...

In 2024 and 2025, DFR reported to the Legislature that its intent was to answer and close consumer complaints within 30 days.