-- New IBM Watson Assistant features are designed to help businesses more quickly set up a voice agent with IntelePeer and enable more seamless hand-offs to live agents -- Clients such as the State of ...

MADRID, May 15, 2019 /PRNewswire/ --Working with IBM, Endesa, the largest Spanish energy power company, has transformed its call center into an AI contact center to help deliver quick and personalized ...

Customers demand better support than before. But in times of emergency or uncertainty, traditional customer support is unsustainable. Call centers can’t keep up with outsize demand. Customers are kept ...

LAS VEGAS, March 20, 2017 /PRNewswire/ -- IBM (NYSE: IBM) today announced that Harry & David®, a leading provider of premium gift-quality fruit, gourmet food products, is adopting a full suite of ...