STERLING, Va.--(BUSINESS WIRE)--Neustar®, Inc., a global information services company and leader in identity resolution, has introduced a new product offering, Inbound Authentication Pro, the industry ...
With every new layer of security, fraudsters look for their next way in. As the government implements a variety of controls in digital channels for identity and device proofing, fraudsters seek new ...
(New York, NY – March TK, 2012) — Click2Call Network, a click to call network that drives only mobile based traffic, has launched its integrative platform that will drive mobile call traffic to ...
This guide was reviewed by a Business News Daily editor to ensure it provides comprehensive and accurate information to aid your buying decision. Go Answer is our best pick for inbound call center ...
Understanding your callers – where they came from, what they want, and how you can satisfy these wants – means being one step ahead of the competition. It also means you must use call analytics ...
JBH Works, a renowned leader in call center solutions, has announced a major rebranding to reflect its enhanced focus on technology and cloud-based services. The launch of Convey Five is not just a ...
How does a contact center know it’s consistently delivering high quality service? It begins with setting metrics. The right metrics or key performance indicators (KPIs) should effectively measure a ...
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