Intercom Raises $250M as the company secures $250 million to expand AI customer agents and strengthen global product growth.

eGain has introduced the eGain AI Agent for Contact Center, a new solution designed to enhance agent performance and customer satisfaction in contact centers. By providing agents with AI-driven, ...

Krisp now improves comprehension on both sides of the call, reducing repetition and cognitive load, while accelerating resolution. BERKELEY, Calif., March 11, 2026--(BUSINESS WIRE)--Krisp today ...

Strategic partnership leverages AI-powered insights to improve customer engagement, speed, and service consistency across ...

New AI-Powered Assistant Makes Every Marketer An Expert Instantly NEW YORK, Dec. 16, 2025 /PRNewswire/ -- Integral Ad Science (IAS) today announced IAS Agent, a new AI-powered assistant that helps ...

Calabrio, the workforce and conversation intelligence company, today announced the Calabrio Omni Agent Intelligence, already in the market and available for Calabrio ONE customers. This new omni-agent ...

Customer service agents are on the front lines for their brands — dealing with complaints, solving complex problems and managing emotionally charged conversations, often with limited tools and rising ...

Zurich Insurance Group has over 55 million customers around the world. The insurer built an AI tool into its agents' workflow to increase customer loyalty. This article is part of "Build IT: ...

Whereas large language models (LLMs) attracted consumers well before enterprise users, SaaS platforms are driving the use of embedded AI agents to improve employee experience and productivity. AI ...