For every successful IT Infrastructure Library (ITIL) implementation, there’s (at least) one that doesn’t go so well. Resistance to the structure imposed by ITIL, from business users and/or IT staff, ...

What’s beneath all the buzz about ITIL? Like many hot topics, people have gotten so excited about ITIL (IT Infrastructure Library) that they think it’s the answer to everything. In some circles, ...

ITIL isn't just for large organizations anymore. Smaller companies can implement the IT Infrastructure Library set of best practices and processes and get value from their information systems. IT ...

Want to know how companies such as DHL, General Motors and Nationwide Insurance achieve operational excellence, maintain high levels of IT efficiency and keep their systems compliant with myriad ...

I was recently asked how I start a typical workday. What one good habit can I share to help others manage end-to-end technology services? Without hesitation I responded, "I dial into our day-start ...

ITIL is for big business, right? Not necessarily. Although larger IT organizations are more usually associated with ITIL implementations (See The Practical Value of the IT Infrastructure Library), ...

If you're a network manager, you may have heard some interest from upper management in implementing ITIL. Here's why you shouldn't be afraid... In its third iteration, IT Infrastructure Library (ITIL) ...

After 15 years, the IT Infrastructure Library (ITIL) is finally becoming the de facto standard methodology for internal IT service delivery processes. The final breakthrough will come in early 2005, ...

A cyberattack disrupted services at four major Iranian banks, ‌though no customer data was compromised, the country's banking coordination council said on Sunday, according to ⁠state media. Reuters, ...

There are some questions that IT managers just do not like to be asked. ‘What assets do you have under management and which actually add value to the business?’ is one. The truth is that most IT ...