When David Ragosa and his business partners brought Kono Pizza, an Italian pizza cone concept, to the U.S. more than a year ago, they did what everyone else did and launched a brick-and-mortar ...

Average orders at kiosks are 8% higher at quick-service restaurants and 15% higher at fast-casual restaurants, according to Technomic, a food service research and consulting firm. Experts have several ...

For as long as there have been machines, there have been fears of machines taking your job. One of the latest incarnations of this phenomenon is the fast-food ordering kiosk. No longer will you have ...

When restaurant customers order from a self-service kiosk while a line forms behind them, they feel rushed, prompting them to buy less and stick to familiar items instead of browsing for something new ...

Self-service kiosks at McDonald’s and other fast-food chains have loomed as job killers since they were first rolled out 25 years ago. But nobody predicted what actually happened. In one of the ...