The following four case studies look in depth at the challenges faced by knowledge management officers (KMOs) across various headquarters. In each case, the KMOs exercised exceptional staff officer ...

As an executive at textbook publisher Pearson Education, Jeff Shelstad saw an industry stuck in the past. High production costs drove up the prices of college textbooks. To preserve sales, publishers ...

Managers are bombarded with an almost constant stream of data every day. According to David Derbyshire, “Scientists have worked out exactly how much data is sent to a typical person in the course of a ...