As they say, you manage what you measure. Accordingly, an entire industry has developed around performance measurement and performance management. Popular tools include the Balanced Scorecard, ...

Originally published Jan 31, 2021. Updated with new information. Over the past four decades, OpenGov has worked with dozens of municipal governments across the United States, often focusing on setting ...

In the first category, measuring asset performance is intended to answer the question: Are the assets meeting their purpose(s), currently and in the near future? In all cases, the purpose of an asset ...

I was impressed with the analysis and recommendation offered in a recent book, “Trust the Plan: Demand Management For Business Leaders,” by Greg Spira. Greg brings a wealth of experience based on his ...

What does “good performance” look like when outputs are produced by people working with AI? And how can leaders ensure that speed and efficiency don’t come at the expense of judgment and ...

Tasked with measuring and reporting on performance, today’s State and local governments face multiple challenges in how they implement a performance measurement program. It often starts with a general ...

The selection of specific measures of infrastructure performance is central to the assessment process. The committee recommends that measures be used that span the three broad dimensions of ...

Network managers have long been challenged with optimizing their network to respond to changing demands from applications, systems and end users. But now more than ever the end-user, or client, ...

Performance management software is a tool that enables human resources (HR) teams to measure and track the performance of employees and to implement appropriate programs or strategies to ensure that ...

The title of Alnoor Ebrahim’s important Measuring Social Change understates the scope of his thesis. It is a work on managing social change—highly readable, engaging, and illustrated by rich in-depth ...

Measuring a supplier’s adherence to contractual service levels is at the core of supplier performance management. Yet, while every organization tracks key performance indicators (KPIs) on some level, ...

The word "performance" is widely used in many contexts. When applied to infrastructure, the word generally is understood to mean supplying clean water, moving people and goods from one point to ...