Redmond Magazine

Microsoft Opens Teams Phone to Custom Call Workflows

Microsoft is expanding the capabilities of Teams Phone with a new extensibility preview that allows organizations to build and integrate custom call workflows using Azure Communication Services (ACS).

Here are all the new features Microsoft added to Teams in September 2025Here are all the new features Microsoft added to Teams in September 2025Here are all the n…

Microsoft added tons of features to Teams in September 2025, including dedicated agents and threaded view in channels.

Talkdesk expands Microsoft partnership with deepened Microsoft Teams integration and Talkdesk Customer Experience Automation availability on Microsoft Azure Marketplace

The enhanced Talkdesk for Microsoft Teams integration brings advanced contact center capabilities directly into the Teams platform, creating a unified workspace for agents, supervisors, back-office ...
Security

Anywhere365 collaborates with Microsoft to launch Teams Phone Extensibility

This new integration between the two solutions will empower customers with advanced call automation, cognitive services, and AI-driven insights. Anywhere365, a provider of cloud-based contact center ...
Technology Record

Ilya Bukshteyn outlines Microsoft’s three-pillar strategy for Teams

Ilya Bukshteyn, corporate vice president of Microsoft Teams calling, devices and premium experiences at Microsoft, used his ...
Hosted on MSN

The wait is over: Microsoft Teams finally gets SMS messaging, but there is a catch

Microsoft now supports SMS messaging in Teams Chat, meeting a highly-requested user need. Teams users had been disappointed by the lack of SMS support, yet now have a reason to stay. SMS support is ...
Hosted on MSN

Joining a Microsoft Teams call while driving sounds like a terrible idea, but Mercedes-Benz thinks it can make it work

Mercedes-Benz is integrating Microsoft Teams into cars with an in-car webcam for meetings. Use of camera in line with safety laws, stream turns off when activated to minimize distractions. Microsoft ...
Redmond Magazine

Evaluating Microsoft Teams Calling Options

Evaluating adding PSTN calling to Microsoft Teams? There’s a range of options, from Microsoft’s own phone feature set to integrating third-party calling solutions from a unified communications as a ...
Business Wire

Disrupting the Norm: Clerk Chat’s Integration Redefines SMS and Calling with Microsoft Teams and Operator Connect

SAN FRANCISCO--(BUSINESS WIRE)--There’s a shift in the way Microsoft Teams users communicate, and Clerk Chat, a leading conversational messaging platform, is at the forefront of this technological ...
WKRG

Teams Connect: A Smarter Solution to Microsoft Teams Calling

Teams Connect brings calling, texting, call recording, a receptionist console, and contact center tools directly into Microsoft Teams. Teams Connect was built for the way people work today. It’s a ...
WDIO

Tech Bytes: Mercedes-Benz allows Microsoft Teams calls while driving

In today’s Tech Bytes, Mercedes-Benz will soon let you join a Microsoft Teams call while driving. A built-in camera will be available in some upcoming models, enabling video conferencing while the car ...