Microsoft is expanding the capabilities of Teams Phone with a new extensibility preview that allows organizations to build and integrate custom call workflows using Azure Communication Services (ACS).
Microsoft added tons of features to Teams in September 2025, including dedicated agents and threaded view in channels.
Microsoft is investigating a new Microsoft 365 outage that is affecting Teams customers and causing call failures. Since the incident started more than one hour ago, outage monitoring service ...
This new integration between the two solutions will empower customers with advanced call automation, cognitive services, and AI-driven insights. Anywhere365, a provider of cloud-based contact center ...
The enhanced Talkdesk for Microsoft Teams integration brings advanced contact center capabilities directly into the Teams platform, creating a unified workspace for agents, supervisors, back-office ...
Evaluating adding PSTN calling to Microsoft Teams? There’s a range of options, from Microsoft’s own phone feature set to integrating third-party calling solutions from a unified communications as a ...
Ilya Bukshteyn, corporate vice president of Microsoft Teams calling, devices and premium experiences at Microsoft, used his ...
Mercedes-Benz is integrating Microsoft Teams into cars with an in-car webcam for meetings. Use of camera in line with safety laws, stream turns off when activated to minimize distractions. Microsoft ...
SAN FRANCISCO--(BUSINESS WIRE)--There’s a shift in the way Microsoft Teams users communicate, and Clerk Chat, a leading conversational messaging platform, is at the forefront of this technological ...
In today’s Tech Bytes, Mercedes-Benz will soon let you join a Microsoft Teams call while driving. A built-in camera will be available in some upcoming models, enabling video conferencing while the car ...
Microsoft now supports SMS messaging in Teams Chat, meeting a highly-requested user need. Teams users had been disappointed by the lack of SMS support, yet now have a reason to stay. SMS support is ...
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