LAS VEGAS — T-Mobile has been directing more of its customer service calls to actual human beings. What a concept! And as a consequence, its Net Promoter Scores, which measure the likelihood to ...

Interactive Intelligence Group, a provider of unified IP business communications solutions, is releasing a software platform that will enable organizations to develop and deploy customer service ...

Customer Experience Management (CXM) is top of mind for many organizations trying to understand how to best reach customers and prospects. Some may be looking at mobile solutions to support better ...

Benevolent by nature, Kartik Jobanputra is a serial entrepreneur and a pro skydiver. He lives life king-size. Founder & MD of smartt-ai.com. Customer service is evolving quickly thanks to the power of ...