Access action redesigning patient journey aligns scheduling and financial operations to reduce friction and boost outcomes at Emory Healthcare.

Missed appointments remain one of the most persistent (and costly) challenges in patient engagement. Even as healthcare organizations use more appointment reminders, online scheduling and other ...

BOSTON (SHNS) – Patients in Massachusetts continue to languish in hospital emergency departments for hours before receiving appropriate care, with the issue particularly acute for the state’s most ...

Patient no-shows remain a stubborn problem for US medical practices, and the numbers suggest the issue isn’t getting better ...

Please provide your email address to receive an email when new articles are posted on . A “Patient’s Rights and Responsibilities” document can establish expectations. Reasons for termination may ...

In this Journal feature, information about a real patient is presented in stages (boldface type) to an expert clinician, who responds to the information by sharing relevant background and reasoning ...

LOUISVILLE, Colo. (KDVR) — When Jonathan Delgado-Concepcion checked himself into Centennial Peaks Hospital on Oct. 18, he thought he might be there for a few days — a week at the most. Instead, the 28 ...

During a busy shift in the emergency department not long ago, I tried something new: I walked out of the double doors and into the waiting room. For a physician, the waiting room is an uncomfortable ...