When I launched my consulting practice more than 20 years ago, I established an annual ritual: every January I would send all my clients, present and past, the classic story “Big Rocks.” I was as ...

Last week, on a panel at the Free State Foundation’s always excellent Annual Telecom Policy Conference, Cisco Systems Vice President Jeffrey Campbell highlighted that paid prioritization is “one of ...

Prioritization of CX projects should be a conscious action, based on fact and grounded in what matters most. Prioritization is the art and science of making decisions, an active process of choosing ...

Prioritization is a two-step process that requires both identification and decision-making skills. Determining which tasks are the most important and in what order they need to be done is essential to ...

Corporate web teams are often overloaded with a combination of one-off change requests and large projects. Teams are forced to find a balance between requests coming from other stakeholders in the ...