Tal Frankfurt is the Founder and CEO of Cloud for Good, a Salesforce partner that creates transformational value with technology. No matter which CRM solution your organization implements—be it ...

It's 11 p.m. on a weeknight. You're at your desk researching customer relationship management (CRM) solutions for the third time this month. Your sales team is growing, customer information is ...

In a previous piece for the Forbes Technology Council, I provided five tips every organization should keep in mind when selecting a CRM implementation partner. Now, I want to dig deeper and explore ...

If you plan to implement CRM software to manage customer data more efficiently, streamline customer-facing operations, or drive other business improvements, it’s essential to get acquainted with the ...

When CRM implementations fail, it’s often because the product and its setup process are too complicated, time-consuming, and difficult for users to buy in. Did you know that anywhere between 50% and ...

A decade of guiding companies has shown me that teams who fail to effectively implement their CRM always start at the wrong ...

Did you know that a third of all CRM implementations fail? That's the conclusion of research cited by the Harvard Business Review. The same study found that one of the main reasons CRM implementations ...