The latest version of Salesforce Field Service deploys artificial intelligence to make sure field visits go as quickly and safely as possible in the time of COVID-19 and schedules prioritize the ...

1 Since then her observation has not only held true but it has also been corroborated by the introduction and expansion of field service management solutions into the suites of leading CRM vendors.

Salesforce has risen to the top of the CRM heap, successfully meeting the distinct challenges of an array of industries.

There’s a lot to consider when scheduling agents, including; Skills, Overtime, Travel time, Dependencies, and more. Play the game to see how challenging it is to schedule the right agents at the right ...

“Built on Salesforce’s trusted, fully customizable platform ... ranging from troubleshooting an issue with personalized advice to automatically scheduling field service appointments. Agent Builder — ...