Customer satisfaction is crucial for the success and growth of any business. Organizations prioritizing customer satisfaction strategies are more likely to achieve higher customer retention rates, ...
eWeek content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More As technological innovation continues to outpace change in ...
The rise of social media should horrify any company with crappy customer service. Right now, with minimal effort, any disgruntled customer can use a service like Twitter to voice their complaints to ...
For this reason, the integration of sales, CRM, and service desk software is not just beneficial but essential for manufacturers who need to streamline their operations, enhance customer relations, ...
If you're looking to automate your help desk look no further than these 10 popular help desk ticket tools that can help you create a more streamlined customer service experience. Help desk software is ...
Customer touch points are far and few between during a pandemic. A key area for customer interaction is your help desk, here's what you need to know to select the right service. Our team tests, rates, ...
Help desk vendors Remedy and Peregrine this week will separately introduce products designed to better align business processes with IT assets and service management, which users say helps to resolve ...
The global help desk and ticketing software market is set for explosive growth, with projections indicating a surge to $7.51 Billion by 2031. This remarkable expansion, driven by the benefits of ...
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IT management and help desk software can help maintain the technical side of your business, but costly packages designed for big companies don’t scale well to smaller businesses. I’ve already ...
LiveTime, a company that specializes in applications for service management, has developed a version of its software as a native app for Google Android. Available in Google's marketplace, Google Play, ...
As 2011 proves to be another busy year of Microsoft version upgrades – for both Windows and Office – enterprise IT shops are trying bring the updates along as painlessly as possible. These may seem ...
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