A new fleet of ‘tough’ Service NSW Mobile Service Centres are being rolled out by the NSW Labor government. The vehicles ...

Driver's licence holders in New South Wales are now able to renew their licences online via their Service NSW digital account. Previously, all NSW driver's licences had to be renewed in person. The ...

Service NSW will make multifactor authentication mandatory for accessing MyServiceNSW accounts by next year. The government services agency will begin enforcing MFA for new MyServiceNSW account ...

Service NSW is planning to introduce face verification technology across its digital channels, as the one-stop shop for government services looks to make it easier for customers to prove their ...

The Minns government could be forced to find hundreds of thousands dollars of back pay to Service NSW staff following the discovery of an “historical under payment”.

In short: People unable to leave their house cannot obtain a photo ID because Service NSW requires an in-person visit. Transport for NSW says the requirement is necessary to prevent incidents of ...

The personal information of about 3700 Service NSW customers was visible to other account holders for 90 minutes, forcing the government body to apologise to those affected. Service NSW issued an ...

The NSW government has launched a major new customer experience survey to better capture ease, satisfaction and trust in public services. The new experience survey, known as CXS, is believed to be the ...