I just took a quick peek at my inbox today and noticed that I've received a good bounty of tech support and customer services stories again this year. There's something about the Holiday season that ...

In our global, digital world, there are people working and shopping online and surfing the Web for information 24/7. This often means that customers are seeking to contact or obtain help from a ...

HOUSTON—Jan. 16, 2012—Ferrostaal Equipment Solutions North America announced it now has in place an experienced team of sales, technical support and customer service managers and representatives to ...

PARIS & NEW YORK--(BUSINESS WIRE)--Sinequa, a leading provider of enterprise search, announced that Airbus Helicopters, the world’s leading manufacturer of helicopters and a division of Airbus, has ...

In today's hyper-connected world, customer experience (CX) reigns supreme. Imagine this: You're engrossed in a movie on a Friday night, popcorn in hand, when your streaming service suddenly sputters ...

The goal is to run a new customer service platform called 'IntentCX,' which promises to take AI customer support to the next level for T-Mobile customers. When he's not battling bugs and robots in ...

James Chen, CMT is an expert trader, investment adviser, and global market strategist. David Kindness is a Certified Public Accountant (CPA) and an expert in the fields of financial accounting, ...

Electrical and computing retailer Dixons Retail is using a customer service software platform from Eptica within its Knowhow technical services business. The retailer, which also runs the Curry’s and ...