The 52-hospital system uses conversational artificial intelligence to answer patient inquiries and direct them to the right place before they even become formal messages. “The in-basket piece of it, ...

Critics are raising concerns about the use of generative AI to respond to patient MyChart messages, The New York Times reported Sept. 24. About 15,000 physicians and assistants at more than 150 health ...

Overwhelmed by queries, physicians are turning to artificial intelligence to correspond with patients. Many have no clue that the replies are software-generated. By Teddy Rosenbluth Every day, ...

If you’ve been using MyChart for years, you might have missed the subtle but significant changes rolling out in 2026. From a fresh interface launched in early May to new text and phone integration ...

COLUMBUS, Ohio — Central Ohio Primary Care (COPC), one of the state’s largest medical groups, has started charging patients for certain types of messages sent through the MyChart online portal. The ...

CHICAGO — Patients who ask for their doctors’ help through online portals might soon notice something new: fees for their physicians’ online advice. A growing number of health systems in the Chicago ...

One-stop health hub: MyChart lets you view test results, manage appointments, pay bills, and message your care team all in one secure online portal. Help for caregivers: Proxy access allows trusted ...

Major primary care provider Central Ohio Primary Care is now charging fees for certain messages sent via patient portals like MyChart. These fees, often applied to messages requiring medical expertise ...

Use of MyChart messaging portal will come with a fee for some messages in the MultiCare network. Getty Images A Tacoma-based health care network is now charging patients for certain types of online ...

As early as 2022, healthcare systems in the United States started charging for certain MyChart messages. Legal nurse consultant Cambria Nwosu warns that this phenomenon may be on the rise. Featured ...