The E-ZPass website and its customer service centers were affected by a power outage and computer issues, but the issue was resolved Thursday.The issues affected service in New Hampshire and some ...

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The Pennsylvania Turnpike Commission has introduced Miles, an AI-powered chatbot, to enhance customer service on its website.

DALLAS (January 28, 2009) – Alarm-monitoring leader Monitronics this week announced the launch of its new customer-account interface, MyMonitronics, aimed at bolstering the company’s online ...

Just before the holiday rush comes to a head, Nintendo of America will reportedly start outsourcing its customer service support in October. However, the company disputes that it's doing anything but ...

The Pennsylvania Turnpike announced its newest tool, intended to make customer service easier to connect with the turnpike.

Salesforce on Tuesday is announcing updates to Field Service Lightning, a tool within its Service Cloud that helps workers to respond to customer service requests and engage with customers on site.

The Office of the Maryland Comptroller announced Thursday that its launched a new website. Officials say the new modernized website is user-friendly and has improved navigation and connects to the ...