Airbnb is a classic example of this. With “Experiences,” the OTA has built an entire movement around experiential lodging and ...
Call centers are increasingly automated, AI-driven, and outsourced—but there are ways to get results.
Dr. Francis Goh has been an innovator and technical expert a strategist, board member, leadership mentor and sought after ...
SaaS companies have claimed to put the customer first, but when you look at how software is bought, sold, and billed today, ...
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