Shifton today announced the release of a new buyer’s guide designed to help organizations evaluate workforce management (WFM) solutions in a crowded and fragmented software market. The Shifton buyer’s ...

The latest Workforce Management Impact Report from Info-Tech Research Group, powered by SoftwareReviews, highlights the top enterprise tools empowering organizations with advanced decision-making ...

Under the leadership of CEO Jen Morgan, UKG announced a rebrand that reimagines the company's market position.

DUBLIN--(BUSINESS WIRE)--The "2024 Workforce Management for the Enterprise in the Digital Era" report has been added to ResearchAndMarkets.com's offering. Artificial intelligence (AI), automation, and ...

The Calabrio Workforce Intelligence solution began rolling out with the release of Calabrio’s Gen-AI assistant, Agent Assist, embedded within the WFM platform. Agent Assist enables agents to manage ...

NICE (Nasdaq: NICE) today announced it has been named the overall market share leader based on number of seats for workforce management in DMG Consulting LLC’s 2024 Workforce Management for the ...

Companies embrace software innovations like AI to take quicker actions based on real-time insights about skills, while self-service decreases costs, new research says Enterprises are transforming ...

MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, the workforce performance company, today announced that Calabrio Workforce Management (WFM) now interoperates with Microsoft Dynamics 365 Contact Center. This ...

Workforce management (WFM) solutions are essential in good times and even more indispensable when the economy is challenged and budgets are tight. These applications have always been one of the ...

Workforce management (WFM) is a set of processes that maximize workforce performance and productivity with the goal of boosting organizational performance. But what does that mean exactly? Simply put: ...

It’s an uphill battle – figuring out what field resources you have available, what projects to put them on and how they will get there on time. Many construction contractors have an inefficient ...