It’s hard to know where to start when writing a complaint letter. If our inbox is any indication, this difficulty manifests itself in free-form rants and confusion about what to say. It doesn’t have ...

I've often heard that there are two kinds of customers, those who will complain and those who won't. The ones who complain are better for a company because they're more likely to stick around if the ...

Some companies want you to have a good experience and others couldn't care less, but either way you're bound to have a bad experience now and again. Here's how to approach the problem calmly and write ...

New Delhi [India], March 27: In today's competitive market, every business aims to achieve 100% consumer satisfaction to establish itself as a trusted brand. However, there are times when products or ...

Customer service, they say, is dead. Actually, it isn’t. It’s just hiding behind a call center in Manila. For weak-willed consumers (like me) this is where it ends. But those made of stronger stuff ...

Anthony Matthews is something of a master of the customer complaint. He's sent detailed, humorous letters to car companies, hotels and airlines — with successful results. He posts his carefully ...

This article is brought to you by our exclusive subscriber partnership with our sister title USA Today, and has been written by our American colleagues. It does not necessarily reflect the view of The ...

NEW ORLEANS - The American Civil Liberties Union of Louisiana filed an appeal on behalf of a prisoner given additional time in prison simply for filing a complaint about his confinement. Under both ...