Zendesk Guide is a revamped knowledge base product featuring the Answer Bot, an artificial intelligence (AI) assistant, and a new, agent-focused content creation app. Our team tests, rates, and ...
Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Zendesk debuted Answer Bot, a conversational addition to the company’s ...
SAN FRANCISCO--(BUSINESS WIRE)--Zendesk, Inc. (NYSE: ZEN) today introduced Zendesk Guide, a smart knowledge base solution that captures the collective knowledge of an organization and combines it with ...
IT services firm Crayon has been appointed a global distribution partner of Zendesk, which specializes in AI-powered customer ...
SAN FRANCISCO--(BUSINESS WIRE)--Today Zendesk, Inc. (NYSE: ZEN) announced it surpassed a $500M annual revenue run rate, making it the fastest growing dedicated customer service and engagement platform ...
In a bold move to drive the adoption of artificial intelligence (AI) in customer support, Zendesk has announced an outcome-based pricing model for its AI agent capabilities. Maureen Chong, Zendesk’s ...
Zendesk keeps getting smarter. The helpdesk provider today announced Zendesk Guide, a knowledge base product imbued with deep learning algorithms to provide more intelligent, contextual customer ...
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