Most business phone systems and call center software offer tools to visualize and analyze call flow. Here’s how to improve it at every step of the journey, from greeting to resolution.

Saint Vincent and the Grenadines mobile operator Flow has outlined plans to switch off its 2G service. As reported by Comms Update earlier this week, the operator will use the spectrum to boost ...

The Department of Telecommunications (DoT) is reluctant to intervene in the shutdown of 2G networks, dismissing Reliance Jio's appeal and asserting that it is a commercial decision for telecom ...

]ST CATHERINE, Jamaica — Residents of Cross Roads in Linstead, St Catherine, are up in arms against telecommunications service provider Flow as they have not had any internet or cable service ...