Simplr, a customer service solution startup, has launched a new app for retailers on Shopify. The software connects brands with a network of Simplr Specialists and adds an AI-powered dashboard to help ...

ServiceNow has long made software that large businesses use to field internal requests from employees to their information technology departments, but in recent years has branched into selling ...

This latest shift empowers customers by giving them unprecedented control over their data and their interactions with the ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More WhatsApp today announced plans to launch an app that lets small ...

Service, the popular customer service startup that has made the arduous process a thousand times easier, is now making the excruciating task even easier by introducing a new feature to their app ...

Parature has released a new version of its customer service software for higher education with enhanced features for helping schools manage their social networking efforts.

Today, I am sharing: The Application Practice of AI in Customer Service Systems (24-page PPT - JD Finance) The report ...

The new app is part of the PSE&G’s effort to improve customer service through innovation and technology advancements.

Epicor plans to apply the same treatment to other customer relationship management (CRM) applications, including its Sales, Marketing, and Customer Self-Service Portal apps, with the objective to ...