Mohan Krishna Mannava transforms customer experience with AI, data analytics, and CX innovation that drive measurable ...

As customer expectations evolve, businesses are seeking more advanced AI solutions that can bridge the gap between automated ...

Here are three AI-driven shifts that, if harnessed, will redefine how we approach customer experience in the future.

The 8x8 Platform for CX seamlessly unites contact center, unified communications, and communication APIs to help organizations connect customers and teams globally. The platform empowers CX and IT ...

This strategic move shows AI is now the foundation for how leading companies engage, support, and retain their customers across digital and voice channels.

Katrina Fine explains how Hyatt balances global consistency with local flair to create memorable guest experiences.

The potential for AI in CX is significant, but success relies on combining technology with structured data and human ...

The Gist Accelerated training. Generative AI in CX helps new agents practice live scenarios, reducing lead time to proficiency and ensuring consistent customer experiences. Immediate answers.

The timing couldn’t be better. With customer interactions set to increase fivefold and two-thirds of CX leaders predicting leaner teams, AI-powered CX isn’t just the future—it’s the present.

Today, AKOOL not only leads the Inc. 5000 but also tops G2’s AI video software rankings and enterprise adoption ...

Despite generative AI's many benefits, especially concerning CX, there are dangers to poor implementation. Companies must carefully consider how they will design and employ their AI strategy.