Boosting Employee Experience in Contact Centres is the Key to Success! Jurgen Hekkink,at AnywhereNow discusses. contact ...

Medallia expands Frontline-Ready AI™ with mobile innovations to drive faster customer experience action. Medallia contact ...

UK Customers Still Prefer Human Support Over AI - But one in three say they'd choose AI if it meant lower prices ...

Capita plc have announced it has been awarded a four-year contract to deliver contact centre services for Transport for ...

Money Advice Trust & Elephants Don't Forget Partner to Provide Vulnerable Customer Training Support for Financial Services - ...

NiCE Cognigy Launches AI Ops Centre, Ensuring AI Workforce Reliability at Scale - contact centre AI in the contact centre ...

Westminster Council first local authority to introduce AI support in contact centre - AI in local government contact centres ...

Content Guru Unveils Health and Care Microsite Showcasing AI-Powered Patient Experience Solutions- content guru - contact ...

– Key operational metrics – average speed to answer, call abandonment, call duration, agent occupancy, first-contact resolution, call transfer, cost per call/email/web chat/social interaction – ...

VeriCall, the contact centre outsourcer from Kirkcaldy Fife, has gone into liquidation, leading to staff redundancies. Vericall, who was founded in 2017 by Adam Taylor, specialised in subscription ...

A new report from MIT Technology Review Insights, “The connected customer,” explores how leading organisations shift from AI potential to CX impact. Learn more about how to use the latest AI ...

8×8 and Southampton FC Renew Partnership to Bridge Gap Between Telephone and Terrace with cloud-based contact centre and communications technology 8×8 have announced the renewal of its sponsorship ...