In a world of infinite choice, where individuals have unfettered access to countless brands, experience has become the key battleground for modern marketers. Today, customer experience (CX) is what ...

Deal would be among the biggest in the CX software space and would signal a major voice of the customer consolidation.

The takeaway for CMOs and other C-suite leaders is clear: customer experience is not a support function, but a strategic growth lever. When you treat emotional engagement as a core business driver and ...

Qlik announced the rapid adoption of Qlik Predict, a no-code predictive analytics platform designed for business users. The solution, announced Oct. 1, aims to transform how organizations leverage ...

Traditional leadership models are breaking under the pace of change; LEAD and CORE offer a framework for resilient, adaptive leadership.

Nearly three years after ChatGPT’s debut, generative AI is finally settling into a core set of use cases. People today use ...

The company introduces a conversational AI interface designed to centralize enterprise tools and reduce fragmentation across business systems.

Organizations build up a hidden digital estate over time. Myriad sites are set up by different parts of an organization but ...

Customer experience leader expands platform capabilities through strategic acquisition of AI-powered intelligence solution.

The breakthrough isn’t more tools—it’s seamless data flow enabling AI to deliver intelligent, dynamic experiences.