While customers feel more pressure to tip across industries, they still tip a relatively stable 18% at restaurants.

What does customer experience mean at a restaurant? Customer experience (CX) in restaurants encompasses every aspect of the ...

The transaction, which is expected to close early next year, will allow the sandwich chain to accelerate its growth and ...

While flexibility is important, many brands plan coffee LTOs more than a year in advance, meaning next year’s holiday drinks ...

Comparable sales headwinds haven’t slowed Jack in the Box’s growth, with the brand opening more stores than it closed for the ...

The fast casual chain is also on track to open a record-number of restaurants this year in the range of 285 to 315 units.

Papa Johns, Popeyes and Burger King’s value messages did not break through, while Portillo’s sought to sidestep deep ...

During concept testing, guests said the Fresh Forward 2.0 image, which includes warmer wood tones and improved lighting, ...

The fast food giant’s initial response to the outbreak was quick, but guest sentiment suffered from a lack of direct consumer ...

KFC claims Church’s use of the marketing phrase will deceive customers into thinking they are buying items from KFC.

In his first months as the chain’s VP of innovation and growth, Anthony Amoroso helped create new menu items like Rigatoni al ...

Additions include an AI tool that answers operators’ questions and a group of features meant to help manage and process ...