What does good customer service look like? You probably know when you’ve experienced it, and you certainly know when you’ve experienced bad customer service, but for a small business with a small ...

It’s no secret that call centers are concerned with metrics and performance. Reps have to be fast at not only picking up the phone and responding to customers, but also solving those issues—sometimes, ...

Communication is a vital factor for your business. You rely on efficient communication to link your business with your customers, your suppliers, and also internally with other teams and colleagues.

We’ve all been there: you’re on an island vacation, or maybe a long weekend by the lake. As the final night of work-free bliss arrives, so does the familiar pit in your stomach. How many new emails ...

Frame relay uses packet switching technology. This means that it breaks data, such as call data, into smaller packets, also known as frames, to transmit it through a shared frame relay network. These ...

RingCentral App Access your calls, messages, and meetings. RingCentral Events Access your account and plan your next event. Admin Portal Access your RingCentral App account settings.

You’ve probably heard of the importance of nonverbal cues and body language when you’re communicating with someone, whether that’s in a business meeting or a conversation with a friend. But do you ...

We know, we know, it’s tempting. Imagine: There are about 20 people on this video meeting and only two of them are talking. Ainsley has been droning on for about eight minutes straight, and John ...

Got a problem with turnover at your startup? You aren’t alone. Startups tend to have one of the highest rates of turnover in any industry. What causes this problematic attrition? Is there anything you ...

Call centres play a big part in the UK’s economy. There are around 926 businesses in the sector, employing close to 1.3 million workers. That’s around 4% of the entire workforce. Call centre staff ...

Businesses are facing a growing number of incidents that can impact the wellbeing of their employees. In fact, major workplace incident-related injuries increased by 29% in the UK between March 2020 ...

When health crises are happening and epidemics like COVID-19 are surging across the globe, healthcare providers face a significant problem: welcoming everyone with a cough or fever to a ...