Nearly two-thirds of consumers surveyed believe AI will improve the quality and speed of customer experience over the next ...

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, has released its latest research report, "The State of Customer Experience," revealing critical insights into consumer ...

Partnered to revolutionize AI-driven customer experiences globally. This collaboration aims to help businesses adopt secure, ...

Value-added services are delivered via AudioCodes Live Platform, a service delivery platform for Multi-CaaS environments that includes advanced service automation and AI-based monitoring and analytics ...

DUBAI: Leading fintech consortium Qi of multi-sector companies, has announced a major transformation of its customer ...

The AI Cloud Contact Centers market is forecasted to reach USD 19.49 billion by 2034, growing at a CAGR of 18.2%. AI-driven ...

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, and TeKnowledge, a global company providing expert ...

TeKnowledge go-to-market relationship helps organizations through advanced AI, seamless adoption, and continuous optimization.

Leading fintech consortium Qi of multi-sector companies, has announced a major transformation of its customer experience system through the integration of advanced Generative AI and Cloud technology ...

As a Premium Genesys Partner, Inoria continues to help organizations elevate their CX strategies through AI-driven automation, analytics, and cloud-based contact center solutions. This latest award ...

Unified communications specialist Mitel is entering Chapter 11 bankruptcy protection as it has struggled to keep its footing ...

Dialpad, the leading Ai-powered communications intelligence platform, today announced the appointment of David Sudbey, a 20-year Genesys veteran, as Chief Customer Officer to advance its vision of ...