Enhanced self-service capabilities put customers in complete control of their digital journey, delivering fast, easy, and secure online experiences ...

Self Help, one of 23 community action agencies in the state which serves Attleboro as one of its primary communities, says it will be able to continue providing services, despite ...

Lidl on Droitwich Road has introduced a new set of self-service checkouts to its store after suggesting more customers are opting for this method while shopping.

With pre-built agents for lead scoring, quote generation, and service triage, Oracle aims to boost operational efficiency and offer embedded automation, without requiring custom agent frameworks.

The United States Postal Service (USPS) has launched a mobile app that lets customers manage their mail and packages more easily, even while on the go.

SAP deflected 1.6 million support cases using AI search across 47 sources. Success came from piloting in Concur, measuring the right metrics, and ensuring data quality.

CX leaders need to understand when technology empowers customers – and when it risks alienating them,” writes Merkle MENA & dentsu CXM's Andreas Skopal.

SALT LAKE CITY, UT / ACCESS Newswire / October 1, 2025 / Crush Software Solutions LLC announced it has acquired S3 Software Solutions LLC, developer of Crush, the largest yard management system used ...

Foodservice distribution has grown more complex, demanding greater precision, coordination and flexibility. Route planning for private fleet operators needs to be more responsive to changes in traffic ...

Lidl on Droitwich Road has introduced a new set of self-service checkouts to its store after suggesting more customers are opting for this ...

AppLovin’s AXON platform drives top-tier margins and growth across gaming and new sectors, with scalable expansion ahead. See why APP stock is a strong buy.

There’s good news and bad news for those whose blood pressure shoots up when a call center directs you to a chatbot without even the possibility of first conversing with a human. First, the bad: the ...