The carrier started charging for checked bags and introduced assigned seating earlier this year in a bid to boost revenue.

Based on government statistics, customer surveys, and aviation data, here is a round-up of the five best and the five worst ...

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When airlines are in trouble, there’s also a possibility they’ll abruptly cancel flights, so buyer beware. At the same time, ...

The second-longest government shutdown enters its 24th day with Congress out of session and the funding lapse heading toward ...

This was a somewhat nostalgic trip, because it may very well be the last time I fly with Southwest before open seating goes away. On the way up, I remembered why I’ll miss it, and that’s the focus of ...

Amazon Web Services' cloud services global outage disrupted service for companies and individual users on Monday. A half day ...

My wife and I witnessed a miracle – of sorts – on a recent Southwest Airlines flight to Florida ... and I were embarking on a trip to celebrate our eighth wedding anniversary. Some could see this as a ...

If many flights are canceled, airline agents will soon be overwhelmed by requests. If you’re traveling in a group with someone who has a higher status in the airline’s loyalty program, call using ...