While voice AI agents are already able to automate simple requests, automating complex workflows is still elusive, meaning ...

Contact centers have evolved far beyond phone banks and scripts. A modern contact center is now integrated with AI, analytics ...

All products featured here are independently selected by our editors and writers. If you buy something through links on our site, Mashable may earn an affiliate commission. With new deals dropping ...

With Mod Heat, AI Coach, Ecommerce Agent, and Brand Agent, Mod Op now offers a suite of proprietary AI-enabled solutions ...

Medicare provides a general helpline at 1-800-633-4227, available 24/7, for coverage questions and claim status inquiries. For specific plan details regarding Medicare Advantage (Part C), prescription ...

Facing major budget shortfalls, Denver is cutting back hours and staff for the 311 call center and looking to leverage an artificial intelligence chatbot to pick up the slack.

And so it goes with Sarah Ruhl’s “Dead Man’s Cell Phone,” now onstage at the Alley Theatre through May 8. The unassuming Jean (Elizabeth Bunch) is sitting at a well-appointed but nondescript urban ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...